Post-mortem of the Ackaia One published: Our team has published a detailed post-mortem about this incident in our Journal. Access it at: https://journal.ackaia.com/articles/post-mortem-ackaia-one/

We confirm that the problem has been fixed. As of 12:30 PM on May 12th, error logs are decreasing exponentially. We estimate that users should no longer experience issues handling objects in One Storage. We will keep Ackaia Corp. engineers and datacenter staff on standby for the remainder of the day monitoring the situation.

Honorable mention: 2 packs of Red Bull.

Our teams worked through the night and implemented a fix. It may take a few hours to fully propagate. We are still monitoring the systems and expect to return to stable operation later today.

We have identified the problem. It's a more fundamental issue related to the infrastructure of one of our data centers. We are dependent on staff from that specific data center implementing the fix, as it requires physical access to one of our racks. We expect to fully restore the One Storage API within the next few hours. We will publish more information as soon as we have it.

Our teams are still working to identify the problem. More updates will be published in the coming hours.

We've identified that the problem also affects object downloads, making One Storage completely inaccessible for some users. We are still working to identify the cause. Currently, we estimate that at least 30% of users have been affected.

At approximately 10:00 PM UTC on May 11th, a massive amount of error logs began arriving in our systems. Teams have been dispatched and are investigating the problem. Apparently, only file transfers on One Storage were affected.